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Ministry of Local Government to Improve Customer Service with Training from Digicel

Published:Thursday | June 4, 2015 | 11:09 PM

With a focus on improving the standard of customer service in public sector entities across the island, the Ministry of Local Government and Community Development is to embark on an extensive customer service training programme which will be delivered by telecommunications company Digicel.

Digicel and the Ministry of Local Government and Community Development last week signed a memorandum of understanding (MOU) which will see members of the company's customer care team delivering training to more than 220 staff members from the ministry, its agencies as well as local authorities.

Local Government Minister Noel Arscott said: "I do not think we could have chosen a better entity to partner with for this training programme. Digicel's customer service is exemplary, and it is only fitting that we learn from the best."

Digicel CEO David Butler, who was present at the MOU signing, said the company was "committed to building and fostering a culture of service excellence across all our touch points and we are happy to see that the public sector shares this vision".

Butler added: "For any country to grow and become competitive in this global marketplace, then the private and public sector must work together. Digicel is, therefore, very excited about this training initiative and we look forward to the remarkable results that this partnership will deliver."

The training will be done over three modules - customer-service skills, telephone etiquette, and front-office procedures/face-to-face communication. The ministry will conduct surveys periodically to measure progress and use the data to guide the deployment of new strategies to achieve its desired results.

The first workshop was held on Wednesday with the training of the first cohort of participants from the ministry.

The programme is expected to be completed by August 31.