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Service delivery complaint about Kingston and St Andrew Family Court draws Chief Justice's attention

Published:Saturday | July 11, 2015 | 7:34 PM

Chief Justice Zaila McCalla has moved to review and implement measures to improve service delivery at the Kingston and St Andrew Family Court, in downtown Kingston.

This comes after a Kingston man complained, in a letter to The Gleaner, that he was arrested on a warrant for missing his court date.

Claud Henry has strong criticisms for what he described as the poor attitude of court staffers and the archaic manner in which records are kept.

As an example, Henry says the arrest warrant was issued even after he made several visits to the Family Court to verify his next court date and was told each time the information was in a book that was being used by a judge.

Responding to the criticisms, McCalla says as an interim measure she has instructed a technical team from the Court Management Services to provide technological support that will lead to improved record keeping at the court.

She says the technical team will conduct assessments and provide a comprehensive report on ICT solutions, procurement of equipment and customer service training for court staff.