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NWC customers to pay $250 fee for late payments, OUR approves new policy

Published:Thursday | July 30, 2015 | 7:37 AM

The Office of Utilities Regulation (OUR) has given the National Water Commission (NWC), the go-ahead to implement its new incentive policy.

Earlier this month, the OUR had directed the NWC to discontinue the initiative as it was implemented without regulatory approval.

The OUR says it has evaluated NWC’s proposal and has now given its approval.

Under the policy, customers who pay their bills early or in full before the due date will be credited with $250.

A late fee of $250 will be applied to bills paid after the due date as well as accounts with bills which have not been settled in full.

Additionally, NWC customers are also to be given a nine-day grace period before their service is disconnected, where bill payments are not received by the due date.

The OUR says the late payment fee should not apply to customers who are disconnected.

Meanwhile, the utility regulator says the NWC must use the receipt date for payments made at payment agencies to determine the applicability of the Early Payment/Late Payment Fee to an account.

The OUR says only pre-paid accounts and accounts with payment arrangements are to be automatically exempted from the Early Payment/Late Payment Fee initiative.