Wed | Oct 18, 2017

Major fibre cut leaves more than 9,000 FLOW customers without service

Published:Thursday | September 17, 2015 | 10:05 AM

Thousands of FLOW customers in St Catherine, Clarendon, Manchester and St Elizabeth are without service after vandals last night caused major damage to the company’s system.

In a release this morning FLOW said there has been a major fibre cut on its system.

It says the outage affects about 9,500 mobile, landline and broadband customers in the named parishes.

The disruption also means that businesses that use point of sale machines are unable to use voice and data services.

“Vandals continue to attack our systems. It’s an issue that our technical teams have to deal with on a daily basis. However, the cut last night has caused widespread disruptions. Apparently the vandals have again gone in search of copper and have targeted our system”, said Gail Abrahams, Director of Corporate Communications and Stakeholder Relationships.

“This issue has gone on too long. It costs our business millions of US dollars every year to repair and replace fibre cut by vandals. It’s also debilitating to our customers including those in the essential services because it affects the services we provide to them. We are again calling on government to intervene. It’s a major issue of maintaining a critical public utility,” concluded Abrahams.

FLOW says technical crews have started restoration work.

The telecommunications company says full service should be completed by early afternoon.