Tue | Oct 17, 2017

UPDATE: FLOW services restored to thousands of customers after vandals cut fibre

Published:Thursday | September 17, 2015 | 5:47 PM

FLOW Jamaica says it has now restored service to thousands of customers who were this morning impacted by a major fibre cut by vandals.

More than 9,000 customers in St Catherine, Clarendon, Manchester and St Elizabeth were unable to access mobile, landline and Internet service.

"Our team worked tirelessly throughout the morning to ensure 100 percent restoration by 11:55 a.m today," said Gail Abrahams, Director of Corporate Communications and Stakeholder Relationships.

The vandals had caused customers, including businesses that use point of sale machines to lose access to voice and data services.

While service has been fully restored, FLOW says it will continue to lobby the government to implement penalties to deter to crimes such as critical infrastructure vandalism in general and fibre cuts in particular.

“Again, this issue costs our business millions of US dollars every year. We have identified hot spots where vandals cut our fibre regularly, St Catherine is one such parish, and we will continue to share those with the authorities. It’s debilitating to our customers, including those that provide essential services, when vandals wreak havoc on our telecommunications infrastructure,” Abrahams said.