Trafalgar Travel Is 20
Last Thursday was a time to celebrate and that is just what the management and staff at Trafalgar Travel Limited did. They gathered at New Kingston's Jamaica Pegasus hotel to acknowledge 53 team members who had given a combined 500 years of service to the company.
Having survived the '90s financial meltdown, Trafalgar Travel, under the leadership of Conrad Graham, Peter Monteith and Christopher Preston, has grown from its Garelli Avenue headquarters to branches in St Catherine, Clarendon, Manchester, Westmoreland, Portland and St James. The network has also expanded into the Caribbean islands of The Bahamas, St Kitts, Barbados and Trinidad, making it an authentic travel management company.
Speaking at the awards function, guest speaker Dr Swithin Wilmott, senior lecturer in history at the University of the West Indies, lauded the company as a "trailblazer led by unpretentious, honest men of integrity.
"The leadership and its team are focused, bold, dedicated, humble yet practical, and delivers excellent customer service with dignity and respect," said Wilmott, who shared some personal anecdotes of his dealing with the company to drive home his points.
Preston saluted his information technology department with incentive awards, describing them as the "young people of Trafalgar". He told the guests about a soon-to-be introduced points system by which they can earn points to travel.
Natalie Henriques, business developer for Trafalgar Travel, told The Gleaner that the upcoming loyalty card will target business professionals such as doctors and attorneys.
"It will reward them for their loyalty over the years, and it will be the first for any travel management company in Jamaica," she said.
The card will have its official launch in 2016 and will offer both travel- and non-travel-related benefits from air carriers, hotels, car rental companies, restaurants, gyms, sports facilities, travel insurance and more.
But the icing on the cake was a super surprise to head honcho Conrad Graham, during which Peter Monteith chronicled their friendship that had stood the test of time - from they were boys in first form in high school to the present.
He described Graham as a visionary who took the bold move to stick to one business after the financially catastrophic '90s.
"We weathered the storms after the 9/11 terrorist attacks that threatened, the business, but over the last eight years we have grown to be the leading travel agency with superb team effort and under Conrad's leadership," Monteith said.