Mon | Jun 25, 2018

FLOW opens customer experience centre in Portmore

Published:Monday | December 14, 2015 | 12:00 AM
A FLOW customer service representative explains the use of this bill-payment kiosk.

FLOW's ultra-modern retail model has been introduced to the Sunshine City with the opening of a new customer experience centre in Portmore Mall, St Catherine.

Combining interactive, technologically advanced features, self-help amenities and newly trained customer agents, the second such facility to be opened in Jamaica is a major step towards becoming number one with customers throughout the Caribbean.

The new-concept store has an expanded floor plan equipped with state-of-the-art, user-friendly facilities. The modern features include bill-payment kiosks, a home entertainment zone, and an automated central customer queue system, among many other features to facilitate self-help and customer comfort.

"We are very proud to be able to take this world-class look and feel as well our one-of-a-kind in-store experience to yet another high-traffic, high-value metropolitan area for our business," FLOW said in a release.


"The people of Portmore are among the first to experience FLOW's world-class service delivery and customer-focused rollout. As we build on our new service excellence template, we will continue to aggressively work to deliver the best-in-industry service in retail and service for our customers."

Modelling a contemporary approach to telecommunications product, the new FLOW customer centre encourages direct interaction between customers and the displayed handsets, while also allowing customers to charge their personal devices as they browse. The store also provides self-service options for customers through an automated bill-payment kiosk where customers can settle their accounts by cash or credit card without the hassle of joining queues for bill payment.

The new-look Portmore store is located at Shop 2A, Portmore Mall. The first customer experience store was unveiled at the FLOW store in Fairview Shopping Centre, Montego Bay, in October.