Tue | Feb 20, 2018

$27.1m in refunds secured for J'cans last Financial Year – Consumer Affairs

Published:Thursday | June 2, 2016 | 9:57 AM

The Consumer Affairs Commission (CAC) says last Financial Year, it secured some $27.1 million in refunds and compensation for consumers who conducted business with providers in the marketplace.

The CAC says it received one thousand four hundred and thirty eight complaints during the period and resolved one thousand one hundred and sixty one cases or almost 81 per cent.

The commission says most of the complaints fell in the Electrical Equipment and Appliances category which accounted for thirty per cent of all complaints.

Complaints about utilities represented just over 14 per cent and Other Services accounted for 11.5 per cent of the total number of complaints. 

The CAC says Motor Vehicles and Parts contributed over $18,120,000 in refunds, Other Services totalled over $2 million and utilities amounted to over $1 million in refunds to consumers.

In the meantime, The CAC says as at March 31 of this year, it recorded approximately 406 complaints about bad gas which affected the motoring public late last year.

The CAC says it is still awaiting the decision of the Energy Minister before proceeding to rectify the issue on behalf of consumers.