Tue | Aug 22, 2017

CAC secures $27.1m for aggrieved consumers

Published:Friday | June 3, 2016 | 6:00 AM

The Consumer Affairs Commission (CAC) says it secured $27.1 million in refunds and compensation last financial year on behalf of consumers who transacted business with providers in the marketplace.

"This emanated from dealing with 1,438 complaint cases submitted to the commission during the period under review," the CAC said.

"The commission's effort resulted in 1,161 cases being resolved, representing an 80.73 per cent resolution rate."

The CAC said that, of all complaints filed during the year, those in the category of electrical equipment and appliances dominated, with 30.31 per cent; followed by utilities, with 14.36 per cent. Other services accounted for 11.50 per cent.

This was similar to what has been evidenced over previous few years.

However, from a monetary perspective, the top three categories that contributed the most in refunds and compensation were motor vehicles and parts, with $18.12 million; other services, which totalled $2.35 million; and utilities, $1.9 million.

Seven hundred and fifty-four requests for advice and inform-ation were recorded, representing a marginal increase of 3.03 per cent over the previous year.

Regarding the 'bad gas' matter, as at March 31, the CAC said it recorded approximately 406 complaints. It is still awaiting the decision of the responsible minister before proceeding further.

The issue of bad gas surfaced in last November, when con-sumers began making complaints to the CAC about petrol bought at service stations causing their vehicles to shut down.

This continued into the last quarter of the 2015-16 financial year and was treated separately from other complaints information.