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JPS gets deadline extended for compensation system changes from OUR

Published:Thursday | June 9, 2016 | 6:15 AM

The Office of Utilities Regulation (OUR) has granted a three-month extension to the Jamaica Public Service Company (JPS) to change its systems so that breaches of the final four guaranteed standards attract automatic compensation instead of requiring customers to file a claim.

The new date is now  September 1.

The OUR, in keeping with Condition 17 of the All Island Electric Licence (2011), had directed JPS in its 2014-2019 Tariff Determination to make the changes for June 1.

However, the OUR says on May 31, the JPS advised that it needed an additional four months to address specific issues that impact its ability to make the standards automatic.

Among the issues cited by JPS are:  implementation issues from previous changes of other standards from ‘claim’ to ‘automatic’ compensation; technical difficulties specific to the use of RAMI meters; and the need for additional consultation with the OUR.

The OUR said after careful deliberations, and indicating to JPS its disappointment with the development of these internal issues it decided to grant a three-month extension.

The OUR reiterates that notwithstanding the extension, the JPS is bound to honour claims submitted for any breaches of these standards.


JPS Guaranteed Standards to attract automatic compensation as at September:

*Response to emergency - JPS should respond to emergency calls within five hours.  Emergencies include: broken wires, broken poles and fires.

*Acknowledgements - JPS must acknowledge written queries within five working days.

* Investigations - JPS must complete investigations and respond to a customer within thirty working days. Where investigations involve a third party, the probe is to be completed within sixty working days.

*Estimated Bills - Customers should NOT receive more than two consecutive estimated bills where the company has access to the meter.