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OUR records first quarter spike in billing complaints

Published:Thursday | July 14, 2016 | 7:12 PM
The Jamaica Public Service Company accounted for 37 per cent of the complaints while the National Water Commission accounted for 43 per cent.

The Office of Utilities Regulation (OUR) has reported an increase in the number of billing complaints received for the first quarter of 2016 over the previous quarter.   

According to latest OUR Consumer Quarterly Performance Report, billing complaints represent 49 per cent of the calls being made to the regulator, up from 44 per cent in the previous quarter.

The billing issues include adjustments applied to customers’ accounts, high consumption, disputed charges and estimated billing.

The Jamaica Public Service Company Limited (JPS) accounted for 37 per cent of the complaints while the National Water Commission (NWC) accounted for and 43 per cent. 

They are followed by Digicel which accounted for two per cent while Cable & Wireless Jamaica accounted for 10 per cent and Columbus Communications five per cent.

Small water providers and calls that were not utility related accounted for another 2 per cent.

However, the OUR notes that there has been a general decline in the number of calls being made to the office.