Sun | Sep 23, 2018

Flow says it's restoring phone, Internet service following major system disruption

Published:Saturday | September 3, 2016 | 4:08 PM

Telecommunications company Flow says it is now restoring phone and Internet services to thousands of Jamaicans across the island affected by a "major disruption" since last night.

Flow says the disruption was caused by a technical failure that has resulted in most of its residential and business customers without service.

It says the failure has been traced to the company's voice and Internet infrastructure at its main hub site in New Kingston.

But in a statement this afternoon, the company said the problem has been resolved and that its systems were gradually coming back online.

"We expect that all our customers will be back up and running within the hour," Flow said as it apologised for the disruption.

It said customers whose services are not back within an hour should do a quick reboot by unplugging their modem.

The near all-island disruption in phone and Internet service comes a week after an islandwide power blackout.

The Energy Minister Dr Andrew Wheatley says he has asked Flow for a report on the failure and expects it by Monday.