Mon | Aug 21, 2017

OUR awaiting root cause report from FLOW on Internet blackout

Published:Thursday | September 22, 2016 | 9:37 AM

The Office of Utilities Regulation (OUR) says it is awaiting the results of a root cause analysis by telecommunication company FLOW on the recent Internet blackout.

The OUR has received a preliminary report from FLOW, in which the company outlined its initial determination of the cause of the outage and steps that were taken to resume normal service to affected customers and prevent a recurrence.

Between September 2 and 3 some 70,000 FLOW customers in Kingston, St Andrew, St Catherine, Clarendon, Manchester, St James, St Ann and St Mary lost Internet connection for 17 hours.

The OUR says the preliminary report shows that customers were affected at different times throughout the outage with the majority being affected during the last 10 hours of the disruption.

However, the OUR says the FLOW's preliminary report notes that the Business Process Outsourcing sector and large corporate entities were not affected.

The OUR says after receiving the results of the FLOW's Root Cause analysis it will further engage with the company to determine its next course of action.