First Global Liguanea Redefining banking convenience
First Global Bank (FGB) continues to deliver on its promise of being first in customer convenience with the relocation of its Liguanea branch to Liguanea Lane Plaza. The new location, which opened on Monday, September 19, features FGB's Video Teller Machine, Multi-Currency Dispenser and Intelligent Deposit ATM - the new machines are intended to provide alternative transaction channels for FGB customers, which will thereby improve the speed of service delivery.
"When you walk into the new Liguanea branch, there is so much cutting-edge technology, it takes a few minutes to realise all that you can do, and just how easily," says
Chad-Paul Priestly, Liguanea branch manager.
"For the next few weeks, we will have a customer service person stationed in the lobby to help explain all the features of the three machines," added Priestly.
The Video Teller Machine (VTM) connects customers with a remote teller in a highly personalised, two-way audio/video interaction. The VTM offers live teller services for up to 95 per cent of routine transactions that would normally happen at the teller counter, including cash and cheque deposits, withdrawals, account transfers and cheque encashments. With the VTM operating from 7 a.m. to 7 p.m., FGB effectively extends teller service hours at the branch.
The Multi-Currency Dispenser (MCD) and Intelligent Deposit ATM (IDATM) which complement the VTM will give customers access to a suite of smart machines that will redefine the in-branch banking experience. The MCD will allow customers to withdraw Jamaican, Canadian and United States currencies from their accounts. This feature allows FGB customers to do cross-currency transactions, conveniently buying the offered currencies at the daily exchange rate.
The IDATM will recognise and validate inserted currency notes, which will allow customers to make immediate cash deposits, without the hassle of a deposit slip or envelope and, of course, Jamaican dollar withdrawals.
"FGB is pleased to offer a new level of service to our loyal Liguanea customers - more physical space and even more convenience", says Bernadette Barrow, senior vice-president, personal & business banking of First Global Bank. "Our philosophy is to make it easy to do business with us and the new Liguanea branch is a great example of doing just that. There are two other locations featuring the new technology - Manor Park and Ocho Rios, and we expect to roll out these machines to other locations soon," said Barrow.