Fri | Jul 20, 2018

Digicel dedicates top award to customers

Published:Monday | October 17, 2016 | 12:00 AM
Minister of Industry, Investment and Commerce, Karl Samuda (centre), makes an amusing observation about the tie being worn by Digicel Chief Technology Officer, Craig Henry (left). He drew the attention of Digicel Head of Customer Experience, Patrick King (third left), Digicel Head of Public Relations, Elon Parkinson (second right) and Digicel Foundation Director of Operations, Dane Richardson (right).
Ray-Anne Shaw, microbiologist at the Bureau of Standards Jamaica, in conversation with Digicel Head of Public Relations, Elon Parkinson, at the Bureau'’s National Quality Awards Ceremony last Wednesday in Kingston.
Prime Minister Andrew Holness (fourth right), celebrates Digicel'’s sweep of awards at the Bureau of Standards Jamaica National Quality Awards last Wednesday. The PM is flanked by (from left), Digicel Head of Public Relations, Elon Parkinson; Head of Commercial, Delroy Anderson; Director of Operations, Digicel Foundation, Dane Richardson; Director of Customer Experience, Patrick King; Director of Retail and Distribution, Michelle Anderson; Chief Technical Officer, Craig Henry and General Manager for Digicel Business, Brian Bennett-Easy.

On receiving the Jamaica Bureau of Standards' top ranking for excellence in service, Digicel has dedicated the prestigious award to its more than two million customers.

The total telecommunications and entertainment services provider also received sectional awards for excellence in human resource focus and excellence in business results at the Bureau's National Quality Awards Ceremony in Kingston on Wednesday night.

In reaction to the announcement, CEO of Digicel Jamaica David Butler said, "We wholeheartedly dedicate the top award to our customers and say a big 'thank you' to all of them. "

He continued, "These wins are the latest example of our constant obsession with our customers - making sure that we deliver the highest quality of service and satisfaction."

The trifecta comes as Digicel continues its extended celebration of Customer Service Week.

"I cannot think of a better time to receive this recognition. All this week we've been celebrating the unwavering commitment and dedication of our more than 500 customer care agents who are always answering the call to better serve our customers. So, these awards are another reflection of their hard work," Butler said.

Digicel's strong focus on recruiting, training and developing the best human talent helped earn it top recognition in the human resource category.

The introduction and successful performance of Jamaica's first LTE network, along with Digicel Play - which offers the fastest home Internet speeds and a rich array of content - contributed to the award for excellence in business focus.