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JPS takes steps to reduce customer complaints about service breaches amid multimillion-dollar payout

Published:Friday | December 2, 2016 | 12:11 PM
JPS president and CEO Kelly Tomblin admits that the company has a problem consistently delivering meter readings.

The Jamaica Public Service (JPS) says it has started putting in place a number of measures to reduce customer complaints about electricity services.

Yesterday, the Office of Utilities regulation (OUR) reported that for the July to September quarter, the JPS paid out some $28.2 million to customers for more than 14,400 breaches.

The number of breaches is 200 per cent more than the figure recorded in the previous quarter.

The OUR says most of the breaches were related to Estimated Bills which the JPS usually sends to customers when their metres have not been read.

JPS president and CEO Kelly Tomblin admits that the company has a problem consistently delivering meter readings.

However, she says the light and power company has introduced systems to ensure that customers get more accurate and timely meter readings.

 

JPS CEO Kelly Tomblin

The payouts to the JPS customers were made under the JPS Guaranteed Standards which stipulate that the company must automatically compensate customers for service delivery breaches.

The OUR is encouraging JPS consumers to familiarise themselves with the Guaranteed Standards so that they can know when a breach has occurred.