Sun | Feb 18, 2018

NCB customers can now open accounts online

Published:Friday | December 16, 2016 | 12:00 AM
NCB Group headquarters, The Atrium, at Trafalgar Road, New Kingston.
Nadeen Matthews

National Commercial Bank Jamaica Limited (NCB) has recently introduced a new digital solution which allows its existing customers to open new savings and current accounts online without visiting a branch.

The Bank of Jamaica (BOJ)-approved upgrade offers added convenience while improving customer satisfaction. Existing customers whose documentation is up-to-date can open a new account in less than ten minutes via NCB's Online Banking portal.

Alternately, new customers or existing customers whose documentation is not up-to-date can go to the NCB's home page ( and click on the 'Open an Account' tab to start the process. These customers will still need to stop by a branch to complete all verification checks but can expect to spend significantly less time waiting in line.

Nadeen Matthews, chief digital and marketing officer, noted the urgency for this new facility in light of the bank's push to conceptualise faster, safer and simpler ways for customers to do business.




"Following the introduction of our Bank on the Go service, we recognised there was a high demand for alternatives that could help our customers avoid long lines and fees," Matthews said.

"This platform signifies our ongoing efforts to provide our customers with options that fit into their lifestyle. Think along the lines of NCB bringing an Amazon experience to financial services, where banking is available anytime, anywhere," she added.

Matthews encouraged all customers to observe basic online safety tips, such as avoiding prompts to click on links that may appear while using the online interfaces, noting as well that NCB does not request sensitive information via email. These and other messages are captured in a current cybersecurity campaign promoted by NCB in partnership with government ministries and other local financial institutions.