Wed | Oct 18, 2017

UPDATE: Scotiabank says it's introducing additional security as ATM fraudsters target customers

Published:Monday | January 30, 2017 | 5:07 PM

Scotiabank Jamaica says it's looking to introduce additional security arrangements at its automated teller machines (ATMs) to stem the actions of fraudsters who target its customers.

On Saturday, at least five Scotiabank customers turned up at the Matildas Corner Police Station in St Andrew to file complaints about their accounts being accessed by persons.

It’s understood that the victims have lost hundreds of thousands of dollars.

In a statement to our news centre, the bank says it is in the process of testing a new device that will further enhance security at its ATMs.

It also says it has increased monitoring at its machines in light of the fraudulent activities.

The bank says it takes all complaints very seriously and is in the process of investigating the cases.

It says customers who believe they have been a victim of fraud should contact their branch or call one 888 four SCOTIA immediately.

It says once the complaint is filed, the compromised card will be replaced, and a response will be provided to the customer within three to five business days.

Scotiabank is assuring that all its channels, including its electronic banking and ATMs, are safe but it is urging customers to remain vigilant and to report any anomalies on their accounts.