Sun | Sep 24, 2017

Spanish Court gets highest Expedia award

Published:Monday | February 13, 2017 | 2:00 AM
Minister of Tourism Edmund Bartlett (left) shares the joy with Spanish Court's Andres Cope (centre) and Andre Reid during the Caribbean Travel Market at the Atlantis in The Bahamas.

Western Bureau:

Spanish Court in St Andrew has been named Expedia's top VIP Access hotel in the Caribbean for offering the Best Member Service in 2016.

The hotel received the coveted award last week during the Caribbean Travel Marketplace in Paradise Island, Bahamas, outclassing 187 hotels in the region. A total of 3,500 hotels are hand-picked by Expedia worldwide.

Hotels in the Expedia VIP Access category are described as leaders in the guest experience and are selected based on their consistency in receiving the best reviews.

"They deliver Expedia's strongest standard of service," said Andre Reid, brand and marketing consultant at the Spanish Court. He added that achieving the top ratings in their respective regions is one of the three areas the hotels are judged on.

BEST EXPERIENCE

"What this is telling the Expedia traveller is that if you go to Kingston (and St Andrew), the best experience is available at our hotel," said Reid. Some 30 Jamaican hotels carry the VIP Access status, which sees them giving their guests premium amenities and upgrades.

The customers accommodated as part of this programme are selected based on spend.

For Kingston, which is not designated a resort area, Reid considers this a feather in the cap for the business-class boutique hotel.

Opened officially in 2009, Tourism Minister Edmund Bartlett had high praises for the hotel's management, which he said had placed great emphasis on service excellence.

"Spanish Court's 'Real style, Real service' approach is critical to the success of any business, especially those involved in tourism. It adds value to the customer experience and serves as a draw for new and repeat visitors," he said. "All members of staff should strive to consistently deliver high quality and personalised service and, thereby, enhance the visitor experience."

Bartlett was in The Bahamas sharing the latest recognition with the Spanish Court team.

janet.silvera@gleanerjm.com