Newer hotels poaching trained workers - Caribbean Association concerned
The Caribbean Hotel and Tourism Association (CHTA) has expressed concern about poaching in the hospitality sector where newer hotels are luring away trained and experienced staff of established properties.
It’s warning that such a practice could affect the customer service rating across the region.
Since the influx of Spanish owned properties in Caribbean territories such as Jamaica, the Dominican Republic and more recently St Lucia, several of the established properties have complained that their trained staff are being lured to work in these establishments by higher salaries.
However, CHTA Karolin Troubetzkoy reportedly told the Caribbean Media Corporation that there is danger in relying on just the few that are trained.
She says there is an opportunity to reduce employment by building a larger segment of hospitality workers that can be hired for new properties.
Troubetzkoy says the issue of people development is at the forefront of her Association’s agenda and it recently signed agreements with several companies including Springboard Caribbean and Forbes Travel Guide.
She says the two professional development organisations will help address the training needs of member countries at both the national and regional levels.
In addition, she said that the CHTA Education Foundation will continue to grow its scholarship programme providing special assistance for the education of the Caribbean tourism industry personnel and students pursuing tourism and hospitality careers.