Sat | Sep 23, 2017

Less than a month left to register for NCB security tokens

Published:Friday | March 31, 2017 | 3:00 AMKeisha Hill

The security upgrade of the National Commercial Bank's (NCB) online banking platform to include the use of security tokens continues, with less than a month remaining for customers to register before access via tokens becomes mandatory.

A dedicated phone line and team have been activated to ease the transition process for customers who are yet to complete the registration of their tokens.

Customers can now call 936-4374 between 8:15 a.m. and 5 p.m. with any questions or concerns for assistance with registration. Howard Gordon, senior general manager, group operations and technology division, noted that while the implementation of tokens is not yet complete, the results so far have been going according to expectations.

"We are encouraged by the level of migration and adoption that we have since achieved. As with everything, especially changes of this magnitude, issues will arise; but within the same breadth, solutions are being implemented to make the registration process for our customers more seamless," Gordon said.

"We have less than a month before full use of the RSA security token to access NCB online banking, and we are committed to working with each customer to ensure they are set up and ready for April 17, 2016," Gordon added.

The RSA SecurID solution is a globally used security feature that provides additional authentication to online banking log-in, further enhancing security. This upgrade promises to reduce exposure to fraud losses, theft and other cyberthreats. The use of a token replaces the security questions for changes to Internet banking profiles, including adding a bill payee and authentication of transactions.

There are two types of tokens, physical or hardware, as well as software. The inclusion of security tokens furthers NCB Group's use of leading technology to improve convenience and flexibility as it seeks to guard against growing cyber-related threats.