Customs brokers, freight forwarders livid as ASYCUDA system glitches affect revenue
Customs brokers and freight forwarders have been left upset over losses incurred following glitches with Jamaica Customs Agency's ASYCUDA system.
President of the Customs Brokers and Freight Forwarders Association of Jamaica, Marcia Bent, says the breakdown of the ASYCUDA system yesterday prevented members from clearing goods on behalf of clients.
Bent says it is particularly frustrating for customs brokers and freight forwarders since the breakdown is happening just before the Easter weekend when there is a rush to clear goods ahead of the holidays.
She says the delay is causing massive losses for customs brokers and freight forwarders.
In addition, she says brokers and freight forwarders are being charged demurrage and detention fees of US$120 per day.
Jamaica Customs said via a press release yesterday that the issues with the ASYCUDA system has now been resolved.
In addition, the agency says it extended the opening hours to 5 o'clcok at all its locations yesterday and will do so today, except for its location at the Kingston Logistics Centre and Adolph Levy.
However, the Customs Brokers and Freight Forwarders Association president says members are still experiencing problems with ASYCUDA and the one hour extension in the opening hours is not adequate to allow for the backlog of goods to be cleared.
Bent says this is not the first time that the ASYCUDA system has malfunctioned, pointing to a similar occurrence during the busy period leading up to the Christmas holidays last year.
She says it is time for all the glitches with the new computerised system to be resolved.