Fri | Mar 23, 2018

Gloria Henry elected to head Business Process Industry Association of Jamaica

Published:Wednesday | June 28, 2017 | 10:21 AM

Former head of the Montego Bay Chamber of Commerce, Gloria Henry, is the new president of the five-year-old Business Process Industry Association of Jamaica (BPIAJ).

Henry was elected president at the BPIAJ’s annual general meeting last Thursday to replace Guna Muppuri who did not seek re-election.

 “The composition of the board for the upcoming administrative year is very impressive and indicative of the thrust of the association to represent the varied type of business process activities across Jamaica,” said Henry un her acceptance speech.

She argued that the most important outcome of the election process was the diversity of the representation on the board “which includes small, medium and some of the larger players in the industry”.

“As a board, we will meet in less than a month to develop our strategic plan for the administrative year but as a president I am very keen on advancing initiatives that will engage the various stakeholders; thereby increasing our visibility and raising the profile of the industry.

“As an industry, we are aware that notions exists that are not a true reflection of the industry. We want to promote that the BPO industry is not just call centers and that the BPO sector is part of a global services sector, representing a variety of services in a global market place” added Henry who will take up duties on July 1.

The newly-elected BPIAJ board members are:

· Jake Becker, VP of Operations – Teleperformance Jamaica

· Wayne Sinclair, General Manager – National Credit Adjusters

· Marvin Tulloch, Director of Operations – Elephant Group

Re-elected BPIAJ board of directors members include:

· Yoni Epstein, CEO of ItelBPO Smart Solutions

· Leroy Reid, CEO of Conduent

· Mark Kerr Jarrett, Managing Director – Barnett Tech Park

· Nigel Thomas, Site Director – CIMPRESS Jamaica (formerly Vistaprint)

Andrew Fazio, Director – BPO & Hospitality at Cable & Wireless Business was elected as the thirrd Vice-President.

Montego Bay Free Zone Company and Jamaica Promotions Corporation continues to serve as ex officio representative on the board and will be represented by Beverley Lee and Conrad Robinson; respectively.