NWC launches community outreach programme in western division
The National Water Commission (NWC) this weekend launched ‘customer connections’, a customer engagement and community outreach programme in the western division.
The programme is aimed at improving awareness and bolstering interaction between the NWC and its customers.
“It is important for us to engage our customers. We want to meet our customers where they are; we want to be responsive to their needs and become more accessible to them,” said NWC Vice President Kevin Kerr.
“With this approach to stimulate dialogue and feedback from customers, we hope to gain greater support, understanding and compliance,” added NWC Community Relations Manager, Teisha-Ann Pinnock.
Yesterday’s launch featured an NWC set-up in Water Square in Falmouth, Trelawny, where customers were sensitised about how to read the NWC meter, how to treat domestic water supply in emergencies, and how to detect leaks and requirements for new supply connections.
Customers and passers-by benefited from other invited companies which offered several other products and medical services.