Consumer Affairs and Public Defender's office sign MOU
The Consumer Affairs Commission and the Office of the Public Defender have signed a Memorandum of Understanding (MOU) regarding protecting consumers with respect to complaints against state agencies.
The MOU also sets out a framework to prevent duplication by the entities and provide for better enforcement.
The Commission’s Chief Executive Officer, Dolsie Allen, said the CAC does not have the direct jurisdiction to claim redress for consumers in instances of poor service delivery by the Government.
That authority is vested in the Office of the Public Defender.
Public Defender, Arlene Harrison Henry, said over the years the CAC and her office have worked together to investigate matters where a consumer breach has occurred.
She said the MOU formalises this relationship with each organisation retaining its separateness and autonomy while preventing duplication.