Wed | Nov 25, 2020

JAMPRO appoints national coordinator for BPO industry - Sector expanding at a rapid pace

Published:Friday | July 21, 2017 | 12:00 AM
Diane Edwards, president of JAMPRO.

The Jamaica Promotions Corporation (JAMPRO) has contracted the services of a national coordinator who has been mandated to create an environment to boost local and foreign investments in the business process outsourcing (BPO) sector.

The coordinator, business leader Roger Williams, who will be based at JAMPRO, brings more than 20 years experience in management and leadership in the BPO sector, having led one of the top outsourcing companies in Jamaica.

As general manager of Vistaprint Jamaica Limited, Williams achieved more than 130 per cent growth for the company, achieving world-class service performance status under his leadership and gaining recognition as the top-performing Vistaprint Contact Centres worldwide, according to a release from JAMPRO.

Williams has been engaged to advance initiatives to help grow the BPO sector, as well as to identify and introduce new strategies that will support the national target of creating 50,000 additional jobs in the industry.




There has been wide recognition across Government that there is a good opportunity for future expansion in the sector, which now provides more than 25,000 jobs in Jamaica and grew by 15 per cent in 2016, almost double the global rate, the release said.

Williams will be a central part of the newly formed National IT-BPO Task Force, led by Minister without Portfolio Dr Horace Chang, which is focused on improving Jamaica's readiness for BPO investments, and which will oversee the implementation and updating of an industry development work plan. That work plan was a part of the national five-year outsourcing strategy agreed by Cabinet in 2015.

As the national coordinator, Williams will play a critical role in working with government ministries and agencies to improve Jamaica's talent pool for BPO, to create new infrastructure for companies, and strengthen Jamaica's policy and incentives framework for the industry.

JAMPRO President Diane Edwards said Jamaica's outsourcing sector is expanding at a rapid rate as new companies and those already in the market want to invest and reinvest because of the high quality of talent.

"In order for Jamaica to maintain high levels of growth, it is critical that we maintain high inventories of suitable space and improve the upskilling opportunities for our workforce," she said.

Edwards said JAMPRO believed that coordination at the national level was important to the growth of the industry, given the various roles and responsibilities across Government that contribute to its development.

She noted that putting the national coordinator in place was a step in the right direction to create the environment required to increase jobs in the sector, and, ultimately, support the growth targets set by the Government.




She added that "with the assistance of the national BPO coordinator and the dedication of the task force, JAMPRO is sure that we will be able to facilitate companies who want to invest in Jamaica. Through a strategy of aggressively pursuing the development of the BPO sector, and the diversification of job opportunities for Jamaica's youth, we will be able to create more jobs for Jamaicans".

JAMPRO Chairman Senator Don Wehby said that "for JAMPRO to successfully attract investments, we must ensure that the environment is right to allow them to thrive. This BPO coordinator will assist us with managing the sector's performance through engaging stakeholders and creating the atmosphere that is needed to allow rapid growth of the industry. This will lead to more jobs and innovation in the sector, and I am anticipating great success coming from this initiative".