Tue | Dec 12, 2017

Court staff urged to maintain high professional standards when dealing with public

Published:Tuesday | August 1, 2017 | 12:45 PM

Chief Justice Zaila McCalla has charged the staff at the island's courts to uphold and maintain the highest standards of professional conduct when delivering customer service to persons who use the country’s Court system.

McCalla told court staff attending a customer service training exercise at the Mona Visitor's Lodge in St Andrew that Jamaicans expect and are deserving of court personnel who are courteous, respectful, informed and efficient in the discharge of their functions.

She warned that despite the fact that some users of the court may be disgruntled and disrespectful, there is no room for unprofessionalism on the part of court staff.

The Chief Justice said international benchmark practices should be a guideline for officers’ conduct.

More than 60 officers from the Corporate Area Civil Court (Sutton Street); The Kingston and St Andrew Family Court; The Kingston and St Andrew Parish Court Criminal Division and the St Catherine Parish Court, as well as the St Thomas Parish Court participated in the training exercise.