Tue | Dec 12, 2017

Courts Jamaica to host town hall meeting

Published:Wednesday | September 20, 2017 | 12:08 AM

Courts Jamaica will host an inaugural town hall meeting tomorrow at the Karram Speid Auditorium at 6:00 p.m. The primary objective of the public forum is to let customers know that the company craves their feedback about the end-to-end service experience received at Courts stores.

In addition, the company wishes to address any concerns or questions customers may have by creating a platform for open dialogue with the members of the Courts executive team.

Managing Director Dennis Harris explained, "Courts has been part of Jamaican homes since first opening its doors to the public in 1959. Our place on the Jamaican landscape could not have been achieved without the patronage of the people of Jamaica throughout the years. So with Customer Service Week being observed in October, we thought it fitting to address any issues or concerns our valuable customer base might be experiencing as we never take our responsibility lightly, and this has been the driving force behind our 58 years operating in Jamaica."

 

Consumer power

 

He added that"the consumer has the power to make or break a brand based on the consumer rights knowledge they possess. Empowering our customers is an integral part of our function and we don't shy away from acknowledging the power consumers hold.

"At Courts, we are a part of the new cadre of companies that recognise the opportunity to partner with consumers and rights groups to nurture the consumer's power."

The format for the town hall meeting will see executives from select areas of the business, namely credit, customer experience, logistics, marketing, purchasing, sales, technical service and warranty on a panel, responding to customers' queries, which will be guided by moderator Krystal Tomlinson.