Mon | Dec 11, 2017

OUR says more than $34 million in compensation secured for customers

Published:Tuesday | October 3, 2017 | 2:12 PM

Office of Utilities Regulation (OUR) is reporting that utility companies paid out in excess of $34 million for service breaches during the 2017 April-June quarter.

The OUR says the sum was either paid out as a result of actions taken by the regulator or as compensation for breaches of the Guaranteed Standards.

Through actions by the OUR, over $661,000 was secured for utility customers during the review period.

Of this amount, the National Water Commission (NWC) accounted for 87 per cent of the payout.

The remainder is split between the Jamaica Public Service Company (JPS) and Digicel.

The OUR says the JPS compliance report on its performance on the Guaranteed Standards, indicated that 15,999 breaches were committed during the review period.

This represents a 40 per cent decline in the number of breaches compared to the preceding quarter.

These breaches attracted compensatory payments of over $32 million, all of which was paid out by way of automatic compensation.

The standards with the highest incidents of breaches related to Estimated Bills  and Estimation of Consumption.

The OUT says the NWC’s compliance report on the Guaranteed Standards scheme indicated that there were 825 breaches, representing a 42 per cent increase in the number of breaches over the preceding period.

These 825 breaches had a potential payout of approximately $2.6 million.

However, actual payments amounted to over $1 million of total potential payments.

The standards with the highest incidents of breaches were: Exceptional Meter Reading, Meter Reading and Access.