Wed | Sep 26, 2018

NCB opens new banking and financial centre in Montego Bay

Published:Friday | November 3, 2017 | 12:00 AM

The National Commercial Bank (NCB) Financial Group is set to open its new multifaceted banking and financial services centre in Fairview, Montego Bay, on November 13. The ultra-modern facility will be home to a one-stop financial services centre, offering a suite of financial products and services in one comfortable location.

This new facility replaces NCB's Bay West operations, though ABMs and Intelligent ABMs will remain operational at Bay West.

An upgrade from the previous Bay West location, the NCB Banking and Financial Services Centre at Fairview features a spacious open-concept layout, convenient parking facilities, private and corporate banking, a 24-hour 'Bank on the Go' self-service area, and a drive-thru ABM. The Fairview location will also offer wealth management and insurance services from NCB Capital Markets and NCB Insurance Company, respectively.

For several years, insufficient parking and a growing non-regulated commerce culture in the downtown area made accessing the NCB branches an unpleasant experience for many customers as they grappled with congestion and the bustle within the capital city. This less-than-ideal situation consequently hampered the level of service the bank aimed to deliver, as well as customer satisfaction.

"Based on the increasing demand from our valued customers and our own business insights, we saw it fit to consider creating a one-stop shop providing varying financial services to meet the needs of our customers," said Brian Boothe, acting senior general manager, Retail Banking Division.

"Fairview is the ideal location for a world-class financial services centre, affording much benefit and comfort to our customers. It is with this in mind that our team at NCB began conceptualising and designing the centre to appeal to our discerning customer base," Boothe added.

On July 18, 2016, NCB acquired 20,400 square feet of land to construct its new banking and financial services centre. This new centre serves to further NCB's planning and implementation of a more innovative and customer-focused banking experience.

According to president and group chief executive officer, NCB Financial Group, Patrick Hylton, the new location will allow the bank to respond more effectively to changing market conditions and to the needs of its customers.

"The location is better suited for ease of access and transactions in a central area, making banking seamless not just for customers but also for employees. Accordingly, the bank foresees more efficient operations, a growing customer network, greater customer loyalty and satisfaction with attendant benefits over time," Hylton said.