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OUR says more than $28m paid out to utility customers for service standard breaches

Published:Tuesday | January 2, 2018 | 4:00 PM

Jamaica Public Service Company Limited (JPS) paid out over $27 million to customers as a result of standard breaches during July to September last year.

This was disclosed by the Office of Utilities Regulation (OUR) in its Quarterly Performance Report.

The OUR says for the period the JPS committed 13,569 breaches which attracted a pay-out of approximately $27.83 million.

It says the monies were disbursed through automatic compensation.

Regarding the National Water Commission (NWC), the OUR says the utility company recorded 672 breaches with a potential payout of over $2 million.

The regulator says the actual payments amounted to $912,914,  representing 43 per cent of total potential payments.

The payments were credited to customers’ accounts.

The OUR says an additional $117,000 was secured for utility customers through its Appeals Process.