Thu | May 23, 2019

Growth & Jobs | JN Bank receives three-year ISO renewal

Published:Tuesday | August 14, 2018 | 12:00 AM
Curtis Martin, Managing Director, JN Bank, shares a moment with JN member during members’ mingle in Florida, USA earlier this year. While announcing the renewal of the bank’s ISO 9001: 2015 certification, auditors underscored the bank’s strength of its relationship with its members as an asset.

Following its transition to the ISO: 9001 2015 standard earlier this year, JN Bank has been recertified for another three years by the United Kingdom-based Lloyd's Register, which has again praised the bank's commitment to delivering high-quality customer service.

The recertification follows a recent audit of JN Bank's operations.

The ISO recertification means that JN Bank has upheld its high level of quality management to deliver excellent standards of service. JN Bank is the only local commercial bank in Jamaica that is ISO-certified.

During a meeting recently, the auditors praised the strength of the bank's relationship with its members, calling it an asset to the bank, and noted that it positions the company strategically to assist members to grow.

"You can assist them to improve their financial literacy and improve their economical outcomes," said Niklas Holmgren, during the closing meeting at JN Bank's chief office in Half-Way Tree, St Andrew, recently.

JN Bank enjoys a 96 per cent customer satisfaction ratio, with surveys by Johnson Research Limited revealing that 57 per cent of its members report that they are "very satisfied" and 39 per cent saying that they are "satisfied" with the service they receive from JN Bank.


Empowerment programme


Through the JN Foundation, the bank also embraces and delivers the BeWi$e financial empowerment programme to strengthen members' ability to make financial decisions that will lead to better economic outcomes.

"JN maintains a strong focus on ensuring that its policies, processes and systems are aligned to optimise customer satisfaction," said Claudine Allen, member ombudsman, who is also responsible for quality assurance.

"Having embraced quality management with the ISO 9001 certification, we continue to improve our business to enhance customer experience," she said.

Curtis Martin, Managing Director of JN Bank, thanked the auditors for their report and noted that mutuality remains a key focus for the bank, underscoring that the strength of its relationships with members is based on its employees' commitment to exceptional service.

"Our members are family. And we particularly value our internal members who are our employees. We value their commitment and appreciate their efforts to deliver on JN Bank's promise to provide exceptional service," he concluded.