Tue | Oct 16, 2018

Labour ministry says outstanding pension payments now settled

Published:Sunday | September 9, 2018 | 11:01 AM
Labour Minister Shahine Robinson

KINGSTON, Jamaica, CMC – A new payment process to assist overseas-based pensioners has been cited as the reason for difficulties experienced in receiving payments. 

However, Labour Minister Shahine Robinson, said: “I am happy to report that entitlements for the United States and Canadian-based pensioners were uploaded in August, with pensioners verifying the receipt of the overdue payments.” 

The minister was speaking at a quarterly press briefing last week.

She noted further that United Kingdom and Rest-of-the-World-based pensioners can also expect to receive payments no later than this weekend.

“We have been advised that all the issues have been resolved, and we will now ensure that the payments due for September 15 are on time,” she said.

Meanwhile, the labour minister said the ministry was working to improve customer service delivery to its clients, particularly in the processing of claims for social assistance; the turnaround time for work permit applications; and the turnaround time for the delivery of awards from the Industrial Disputes Tribunal.

She said the customer reception areas were also being improved to provide more efficiency in responding to telephone and email requests.

The Ministry of Labour and Social Security will, this financial year, also commission into service new offices in the parishes of St Ann and Hanover, as part of a project to improve infrastructure at parish offices.