Thu | Oct 29, 2020

Golden Medal for RIU Jamaica

Published:Thursday | December 27, 2018 | 12:00 AMJanet Silvera/Gleaner Writer
Joachim Schönefeldt (centre), SVP sales and business development for the Caribbean, Mexico, Costa Rica & Panama for RIU Hotels, with Helen Caron, TUI group purchasing director, and Sebastian Ebel, member of the executive board - TUI Group.

Western Bureau:

RIU Palace Jamaica is the only hotel in the Caribbean to receive a 2018 TUI Golden Medal award for quality service, surpassing several of its competitors in the region.

RIU Palace outdid more than 30 hotels in the region, copping the prestigious award recently from renowned European tour operator TUI UK and Ireland and TUI Nordic.

The Jamaican resort shared the spotlight with RIU Palace Las Americas in Cancun, Mexico, which was named overall winner.

"The award is based on outstanding quality service, which I am truly proud to say this hotel always exceeds on," said the resort's director of sales and marketing, Niurka Garcia-Linton.

According to Garcia-Linton, the award is based on Thomson, First Choice and TUI Nordic customer's satisfaction questionnaires results.

"These are obtained from surveys, which are completed by customers after having stayed at the hotel within the year," she stated, pointing out that at RIU Hotels, the aim has always been to achieve complete customer satisfaction, which is the foundation of their business success.

"As stated in our commitments, 'the company belongs to its customers, 365 days a year and 24 hours a day', which is why we strive above all else for them to have as pleasant a stay as possible in our hotels," Garcia-Linton stated.

This, she added, was possible with the push of their collaborators, who establish close and permanent contact with the customers, anticipating their needs and always serving them with a smile.

For the group she said is the focus is on customer's well-being.

"At RIU, we work every day to take care of even the smallest details, providing personalised, friendly and respectful attention and making sure our guests feel at home. This is what we aim for and what we are trying to transmit to each of our clients."