Fri | Oct 18, 2019

Gov’t should hire more BPO firms – Henry

Published:Thursday | January 31, 2019 | 12:23 AM

Gloria Henry, president of the Business Process Industry Association of Jamaica (BPIAJ), is appealing for greater support from the Government and the private sector for locally produced IT services in order for business process outsourcing firms to be more competitive on the global market.

“Our enterprises are supporting firms as far as Fiji and doing work for Fortune 500 entities, but despite their success, Jamaica’s private and public sectors do not show much confidence in this sector,” Henry said while addressing the Outsource2Jamaica (O2J) Eastern Conference held at the Spanish Court Hotel in Kingston yesterday.


“I think the best place to start is right here at home. For instance, the Government of Jamaica is one of the primary buyers of IT services,” Henry said. “The Government has to align its purchases with its rhetoric and support the local IT sector.

“The Government spends millions of dollars annually on software, systems, and IT services, but mostly with overseas vendors,” she continued. “The Government and private sector need to show support by giving a fair chance to local micro and medium enterprises to tender for technology projects.

“This would help to scale their business and equip them to move up the value chain to serve a wider external market.”