Tue | Aug 22, 2017

Success lessons to be learnt form T-20 Champions-West Indies Pt II

Published:Saturday | April 23, 2016 | 4:09 PM
Smith

Today we continue with part II of lessons learnt from the West Indies Cricket team win of the T-20 world cup that can be applied elsewhere.

3. Multiple Pillars

While Stafanie Taylor and Samuel Badree topped their respective disciplines, the victories were won on the basis of outstanding performances from a cross-section of players. If ever the word TEAM had relevance in achieving success, this is it.

Lesson #3: Develop multiple planks on which to carve out your success. The more high impact levers for success the better. Having a powerful competitive advantage is great. However, the benefits of coming to the table with a proposition packed with multiple buyer's is irresistible.

4. The Trust Factor

In a weird sense, it is a lack of trust that caused the men to redouble their efforts and pull off their stunning victory against the odds. That's not a lesson to take away!

The post-victory comments highlight the extraordinary level of hostility between the elite players and the WICB. This has implications for continuity and the sense that this is not a structure on which to build a dynasty.

Lesson #4: There is the saying that success covers many deficiencies. The Windies situation highlights the need to address underlying issues if success is to be more than a passing fancy. Unity is elusive if the parties interpret success simply as more ammunition for use in the battle against each other. Barriers must be removed as a prerequisite for sustainable success.

5. Communication

While the WICB has a vision that has substantive differences from that of the elite players, the situation is made worse by woeful communication deficiencies. It is stunning to read communication on issues of fact coming for both sides.

Darren Sammy's post-match comments about uniforms, paints a totally different picture from the WICB's clarification. The question is: Did the WICB take pains to explain to Sammy and company the situation about the uniforms? Was the VP's explanation presented up front?

This is another example of a repeated failure to communicate between the parties. They are constantly catching up or clarifying or making factually incorrect assertions.

Lesson #5: Effective communication is an essential ingredient of sustained success. Employee satisfaction surveys consistently cite poor communication as a major complaint.

Communicate in a manner that is acceptable to others; identify and address their needs; share your vision; explain how it embraces the needs of others and the common good and connect frequently.

Master and coach these concepts with our SHRM-accredited Certified Behavioural Coach Award and 3-D Leader Certification: Leading Difficult People programmes. Earn PDCs for the SHRM-CP or SHRM-SCP certifications.

- E-mail: info@infoservonline.comTrevor E S Smith is a Behaviour Modification Coach with the Success with People(tm) Academy.