Tue | Oct 17, 2017

OUR Connects With Grange Hill High

Published:Saturday | March 21, 2015 | 12:00 AMKarrie Williams
Patrick King, director of Consumer Solutions Digicel poses with students who received gifts courtesy of his organisation.

WESTERN BUREAU:

The Office of Utilities Regulation (OUR) took its islandwide Parish Connection Series to the Grange Hill High School in Westmoreland last week Wednesday for a fun-filled day of giveaways and educational lectures.

The purpose of the series is to sensitise consumers of their rights and responsibilities as well as the guaranteed standards to which utility companies should adhere, and the role of the OUR as the regulatory body for utility companies operating in Jamaica. As such, OUR officers also used the opportunity to inform attendees of the proper channels through which complaints are to be made prior to seeking assistance from the organisation.

 

process response

 

"From time to time, we have consumers coming to us before fully utilising the channels of the provider," said Beverly Greene, senior consumer affairs officer at the OUR. "Our process at the OUR is that after you have completed and completely gone through the channels, by formally writing to the company about all the issues that you are having, they are required to take 30 working days to investigate and provide you with a formal response, which should be in writing."

"When you have got that response and you feel as if it has not adequately dealt with your issues, then that is when you write to the OUR, because we are an avenue of appeal," added Greene. "Once you come to the OUR after doing that in writing, it is our responsibility to now write to the company outlining the issues and asking for data specific to your complaint."

Also in attendance at the expo were representatives of telecommunications companies LIME and Digicel, as well as the Jamaica Public Service Company (JPS).

"We are happy that the OUR is here today to educate on what our rights are," said Sasha-gay Nelson, a fifth-form student. "We are also happy to be able to get answers to the concerns we face from both Lime and Digicel and also from the JPS. Today has been very educational for us all."