Thu | Nov 14, 2019

Stories by Francis Wade

Published:Sunday | October 8, 2017 | 12:03 AMFrancis Wade

Most leaders know how important it is to inspire employees. However, their favourite tool, a corporate vision statement, is fast becoming an artefact of a time when trite cliches used to work.Today,...

Published:Sunday | September 24, 2017 | 12:12 AMFrancis Wade

If your company has over 100 employees and faces difficult customer service problems, it’s likely that they have become intractable. They aren't fixed easily because the solution does not reside in the hands of front-line personnel....

Published:Sunday | June 4, 2017 | 12:29 AMFrancis Wade

Are you stuck with employees who don’t have what it takes to make necessary improvements to the way work is done? If so, avoid the mistake of believing they can’t improve your company’s processes. Here’s why. As you analyse...

Published:Sunday | March 26, 2017 | 12:11 AMFrancis Wade

  ADVISORY COLUMN: PRODUCTIVITY To managers and older colleagues, new, millennial employees seem to be permanently stuck in a state of disinterest. Afflicted with short attention spans they appear to be unable to summon the drive and...

Published:Sunday | August 28, 2016 | 12:00 AMFrancis Wade

Recent research shows that there's a big difference between (H)appiness and (h)appiness. If, as a manager, you know how to separate the two, you can avoid the mistake of demotivating your employees.(H)appiness is defined as employee satisfaction,...

Published:Sunday | June 19, 2016 | 12:10 AMFrancis Wade

In my last column two weeks ago, I argued that customer-facing employees in the Caribbean habitually place their personal feelings ahead of professional service. The result is a wide and disturbing variation in customer experience that confounds...

Published:Friday | April 8, 2016 | 10:35 AMFrancis Wade

Are personal productivity skills learned once and then used forever? While this may have been true in the past, becoming one of the most effective professionals in today's world requires you to change your tools and techniques on an ongoing...

Published:Sunday | March 27, 2016 | 12:00 AMFrancis Wade

What if the key to having a productive day has less to do with how hard you work during the average work hour, but everything to do with a focused activity that takes no more than 30 minutes? In this article, I describe the power of a daily...

Published:Sunday | January 17, 2016 | 12:00 AMFrancis Wade

When we are young we learn to believe that the more you appear to know, the better.It's only later in life, working closely with others, that we realise the belief is quite limited. In this column I explore why local executives must set it aside in...

Published:Sunday | January 3, 2016 | 12:00 AMFrancis Wade

ADVISORY COLUMN: PRODUCTIVITYFrancis WadeHave you ever been in a meeting when, after only a few minutes, you realise that your precious time is about to be wasted? Social pressure may keep you rooted to your chair until it's safe to leave, but how...

Published:Sunday | November 22, 2015 | 12:00 AMFrancis Wade

Most Jamaicans are wondering where the spark will come from that will ignite our economy.Instead of hoping for foreigners to bail us out, maybe we should be looking at what we are already wasting - individual time.It may not be the path advocated by...

Published:Sunday | October 25, 2015 | 12:00 AMFrancis Wade

In the past few weeks, one of Jamaica's most prestigious literary talents won a major international prize.Below the headlines, however, is the story of a writer who has exiled himself from a country he can't live in.Is your company also discouraging...

Published:Sunday | October 11, 2015 | 12:00 AMFrancis Wade

Is social media just a passing fad that mature businesspeople can safely ignore? Is it all just a waste of time? Doesn't lasting, meaningful social activity take place only in person, not over the Internet?Recently, a Kingston-based friend of mine...

Published:Sunday | September 27, 2015 | 12:00 AMFrancis Wade

One way that leaders in local companies get stuck in a rut is by refusing to accept the current business world as it is.While it sounds obvious, there are many who are losing profits by complaining incessantly that the local environment isn't the...

Published:Sunday | September 13, 2015 | 12:00 AMFrancis Wade

We all know that it's rude to call someone incompetent. Unfortunately, this polite norm blocks Jamaican employees from outstanding accomplishment.The solution is to embrace rather than eschew individual incompetence. Here's why.People who are...

Published:Sunday | August 30, 2015 | 12:00 AMFrancis Wade

Executives are often amazed to discover how much they can accomplish with advanced listening skills.Unfortunately, the path to developing them is shrouded in mystery, resulting in a numbing mediocrity that undermines their best efforts.If you are an...

Published:Sunday | August 2, 2015 | 12:00 AMFrancis Wade

If you suspect that there is something wrong with your corporate culture here's one way to start cleaning things up now, before the situation worsens.The 'promisphere' in your company is defined as a network consisting of every promise ever made....

Published:Sunday | May 24, 2015 | 12:00 AMFrancis Wade

Can workers who have become accustomed to low standards be trained to achieve otherwise? The debate is currently raging in Trinidad and probably will arrive before long in Jamaica.One of my first summer jobs involved working on a project in a...

Published:Sunday | May 10, 2015 | 12:00 AMFrancis Wade

Most leaders of Jamaica's companies share a single trait - the 'Type A' personality. It means they face some unique and growing challenges to the realisation of their goals.A Google search offers up many definitions of this trait, some of which are...

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