SHARP ON the heels of a series of power outages which have been plaquing the island, the Jamaica Public Service Company (JPSCo) has introduced a new look utility bill designed to improve general customer
service.
The new bill, which will be introduced soon, is one element of a range of customer service improvements, which the company started implementing earlier this year. These improvements include the installation of a new Customer Information System (CIS) which will facilitate more efficient service to customers.
According to a press release from the Company, the new Customer Information System (CIS) represents an upgrade of the previous system which it says has been 'outstripped by the growth in the customer base and changing customer information requirements.'
FEATURES
Among the features, the new system will allow 'customers to open and terminate contracts on the phone simply by using their Taxpayer Registration Number TRN.' In addition, a customer who is changing addresses will be able to automatically transfer his/her deposit to the new account. The new bill will also include a bar code for ease of processing as well as a feature to track and display consumption patterns of individual customers.
Recently, malfunctioning equipment at one of the JPSCo plant plunged several sections of the island into darkness.
Winsome Callum, manager for corporate communication at the JPSCo., explained that the power cuts were caused by malfunctioning equipment at the Old Harbour Power Plant in St. Catherine. This she said had caused four generating units at the power plant to go off line. But subsequent episodes have also affected power supply across the island.
The new measures, however, are intended to address situations involving transactions, with information being readily accessible and unnecessary processes eliminated.
