THE EDITOR, Sir:
AFTER MANY years of literally enjoying their monopoly, Cable and Wireless (C&W) claims now to be listening to their customers at relatively long last. This "new" concept was noted when it was advertised that they would be surveying customers across the island to get their views on a prepaid fixed-line service, although one got the impression all along that this 'survey' was simply a poorly-conceived marketing tool prior to their planned introduction of same to the public.
As a reluctant customer of their fixed-line service (especially in light of their new billing structure for all domestic calls which has resulted in a sharp increase in our monthly bills), I would like to ask Cable and Wireless if they are really listening to the Jamaican consumer or just paying lip service to the act?
ADDING INSULT TO INJURY
If they are really listening, they should be well aware that their fixed-line customers in Jamaica have long since been asking for per-second billing, similar to that which was introduced by their competitor in mobile service, and similar to that very same 'privilege' which I am told is now being enjoyed by C&W's fixed-line customers in Trinidad and Tobago.
I say this as I am reliably informed that landline customers in Trinidad now have per-second billing on their calls, in addition to paying lower rates than we currently do in Jamaica, thereby adding insult to injury.
Could it be that C&W values their customers in Trinidad more than they do us here in Jamaica, or could it be that their customers in Trinidad are the ones that they are really listening to? Please really listen to us C &W, not just pretend to do so when it suits you.
I am, etc.,
JOHN P. AZAR
Kingston 5
