Loose ends at RGD
published: Friday | June 16, 2006

THE EDITOR, Sir:

IN LIGHT of the many changes and challenges the Registrar General Department (RGD) is presently undergoing, they are still coming up woefully short. It is very sad that even though Mrs. Holness is trying desperately to remedy the many ailments that the organisation currently has, some of her staff just don't see it fit to try as best as they can to assist her. I do understand that dealing with the public on a whole can be very difficult at times, but they have to bear in mind that the onus is on them to not only pass on the correct information, but also to follow through on their policies.

I went to the RGD on June 12 to correct an error on my birth certificate due to their negligence. The first representative was quite polite, although it was evident that she was overwhelmed with all that she had to do. I signed the necessary forms and was told that within 24 hours I would receive a call. It is now 48 hours and still no phone call. I firmly believe that an organisation of that magnitude should not make promises that they cannot keep. It also tarnishes their integrity. Some time ago I applied for the seven days service and it was not delivered until two months later.

Mrs. Holness, even though you are extremely busy, just ensure that all the promises that have been made to your customers are made good. You have effected a lot of changes and I am indeed grateful, but there are some loose ends that need to be tied.

I am, etc.,

TAMEIKA WYNTER

St. Catherine