Motorists on the new Portmore toll road in St. Catherine. Those who do business at collectorates will soon be able to have documents processed in less then 10 minutes, depending on the transaction. - Norman Grindley/Deputy Chief Photographer
MOTORISTS WHO conduct business at the Constant Spring branch of the Inland Revenue Depart-ment (IRD) will soon enjoy a 50 per cent reduction
in the time taken to process documents, when the
online Automated Motor Vehicle System (AMVS) is implemented.
Leighton Beckles, public relations manager, said that the system will reduce the time motorists spend at the tax office to renew their driver's licences, with transactions moving from 15 to eight minutes. "It will improve the quality of service to motorists conducting transactions at tax offices," he said, noting that the collectorate would be able to handle twice as many customers.
When the system becomes fully functional, persons renewing their licences will do so via the AMVS online, which will produce a printed copy of the motor vehicle registration certificate. "This will be a big benefit for our customers and simply underscores one of the many initiatives being embarked on by the tax administration, as we move to reposition ourselves in the tax environment through our branding thrust," Beckles pointed out in an interview with JIS News.
Better customer service
The system will be imple-mented in all 28 collectorates and will allow IRD agents to log into the database with real-time information at the click of a button.
"The system is expected to improve customer service in a number of areas concerned with motor vehicle transactions, which will, in turn, translate to improved customer service for taxpayers and a more hassle-free way of carrying out these transactions," he said.
The automated system is in operation at the May Pen Tax Collectorate and since its installation, the office has been running at 90 per cent efficiency. By the end of the year, the tax administration expects to see the full implementation and replication of AMVS at all its collectorates islandwide.
