Tue | Sep 19, 2017

Paulwell's phone proposals

Published:Thursday | April 22, 2010 | 4:00 AM

The Editor, Sir:

According to the April 21 issue of the Gleaner, Phillip Paulwell is pushing for telephone number portability. Number portability would be beneficial to consumers as it would allow them to maintain the telephone number that they initially paid for, while seeking out the best plans and rates offered by any telephone provider.

Another extremely and urgent change that needs to take place is for Jamaica to stop cellphone providers from reclaiming or cancelling a customer's telephone number or SIM card that has not seen any activity for a period of time. I have had telephone numbers cancelled by one company supposedly because it was dormant for a while. I also know quite a few people who have experienced the same thing.

I do not understand, how a cellphone company is allowed to recall or cancel a telephone number/SIM card that was bought and paid for by a customer simply because the customer has not used it for a period of time.

Cancelled

Some customers, like me, use their phone numbers/SIM card for months at a time, but because of travel, etc., the phone number/SIM card may be dormant for a few or several months. My question is, how can the Government of Jamaica allow these companies to take away and/or cancel a phone number/SIM card that was purchased by the customer? Is it even legal for these company's to do this, as one could argue that they are taking away the customer's property?

Cellphone providers should not be allowed to cancel customers telephone numbers just because it has been dormant for a while. It is wrong. It also causes a lot of frustration, anxiety and loss of productivity. Customers, like me, have to go out and rebuild their telephone contact list all over again. Great time and effort have to be spent tracking down telephone numbers of associates, both personal as well as business. And when you contact the company and lodge your displeasure, the representative's attitude is that you should just get over it.

I am, etc.,

CONCERNED CELLPHONE USER

Toronto, Canada