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ACS E-Services adds new client, more jobs

Published:Sunday | February 20, 2011 | 12:00 AM

ACS E-Services has landed a new client, which it has identified only as a "global technology leader" that requires technical assistance serving their customers.

The deal, details of which were not disclosed, calls for the addition of 80 workers, who will work out of the company's Portmore centre. ACS E-Services, which is owned by American company Xerox, is principally located in Montego Bay.

Categorised as technical-support agents, the new IT workers will be expected to troubleshoot software and or hardware problems. They must have college degrees in business or computer science, or technical certification, with the company noting that it might substitute experience for certification.

The requirements mark a point of departure for the company in its Jamaican operations, which up to now, primarily required from workers the ability to communicate in English and to master on-the-job training in product-linked customer service.

Kevin Lightfoot, vice-president of external communications at ACS, said Wednesday that the company had started the year in expansion mode.

"ACS is growing because our client is expanding, and we expect to have these new employees starting work by the first week in March," he said,

"To date, we have hired more than 25 people, and their training is currently under way. We are planning a job fair for this weekend to recruit the balance of the employees needed for this expansion," he said.