Daviot Kelly, Staff Reporter
There's a new 'sheriff' in town at CIBC FirstCaribbean International Bank.
Douglas 'Rik' Parkhill is the new CEO of the financial institution, and he's wasting no time in getting to know his team members. Parkhill was guest of honour at a reception hosted by the bank's Jamaican team, and everyone was eager to meet "the new guy" as Parkhill described himself. Based in the company's Barbados headquarters, Parkhill made Jamaica one of his first stops as he establishes links with the bank's 17 countries.
Parkhill comes to the job with over 20 years' experience in the global financial-services industry. Before joining CIBC in 2008, he was co-CEO of the Toronto Stock Exchange. Parkhill said he was eager to hear from the customers and the people who keep the bank going every day.
"Client satisfaction is my immediate responsibility ... and has been my passion," he said. Parkhill, Managing Director Nigel Holness and Chairman Michael Mansoor all agreed that the current economic climate was tricky, but the new CEO said he had already identified areas for improvement. He promised that the bank will be a larger player and partner in Jamaica. He outlined three goals: create long-term value, generate significant benefits to the wider community, and build social and intellectual capital within the bank. He even threw in a personal commitment to customers.
"Every employee, starting with myself and my management team ... is here to serve you," he assured.
Parkhill's eagerness to absorb Jamaican culture got a helping voice from reggae icon Freddie McGregor, as he performed some of his popular hits including Push Come To Shove, Prophecy and I See It In You.