ADS Global Limited has shifted operations to Fairview Office Park, where it has established a US$250,000 (J$21. 5 million) custom-built centre.
Started in the Montego Bay Free Zone with 25 staff members, ADS Global Jamaica now employs in the region of 200.
"Ninety per cent of our original employees are still with us and are managers," said Ron McKay, chief executive officer of parent company ADS Global Inc, based in Philadelphia, United States.
McKay said the new operations centre has increased seating capacity and a dedicated training centre.
The information and communications technology firm offers multi-lingual contact services, real-time email verification, event marketing, and market research primarily in the business-to-business market for clients typically based in the US, but serving audiences from countries around the world. It also offers and asset-recovery services for both debt and equipment collections.
According to McKay, the company's location in the tourism hub has been beneficial, in terms of securing research and other service contracts.
"We have been steadily growing and hiring new staff since we first established operations in Jamaica in 2006. Up until today, we have moved in to larger accommodations every year or two, and worked with the existing structure and interior design. This is the first time ADS Global has started with a shell and custom built a facility that meets the needs of the staff and our clients, and ensures the highest quality of service for both our clients and their customers," said Chief Operating Officer John Spencer in a company statement.
McKay told Wednesday Business that the company has initiated a partnership with HEART and the Ministry of Education's Career Advancement Programme (CAP), which provides ICT training such as programming and PC repair. The training programme is being underwritten by ADS Global, he said.