THE EDITOR, Sir:
The Italian Mafia, the Japanese Yakuza, the Chinese Triad societies and the various drug cartels of Central and South America would do well to understudy the operations of our local light and power company.
The Jamaica Public Service is a cartel which overcharges people and destroys businesses while operating under the noses - and apparently with the blessings - of the very persons elected by us, to serve and protect us.
In addition, it would appear that the security company - the Office of Utilities Regulation - which has been awarded the contract to guard us from the attacks of this cartel uses dogs which, possibly because of lack of veterinarian care, are either entirely toothless or are dogs which were once in the employ of said cartel!
I live in a house occupied by two persons. We both work out. We do not use air-condition units. We rarely use the electric stove. We use the washing machine twice per week. We do not use an electric dryer. Our monthly bill is $60,000.
In May 2011, we were both away from home for 13 days. Our bill did not budge. I have made several visits to the customer service department.
In December 2011, I was apparently impudent enough to pen a letter seeking audience with their legal department. I was referred rather nonchalantly to the customer service department with a promise of a phone call. The call never arrived.
A friend was kind enough to arrange an appointment with a person in a senior position in the cartel. On April 12, I visited its offices and once again stated my plight. Again, I was reassured that my case would be investigated and that I would receive a phone call within one week. Twenty-eight days later, I'm still awaiting said call!
To add insult to injury, a crew from the cartel descended upon my place of abode, in my absence, fully armed with the necessary firepower to disconnect my electricity. This, despite the fact that I have never been late with any payment and that my account was fully paid up, and that so, many days before it was due and payable!
Later that evening, the cartel dispatched two of its agents to attempt to compensate for its criminal act.
Needless to say, these agents had never attended any school which thought that 'manners' should be part of their curriculum.
In this the 50th year of our Independence, we are still being ruled by a thriving cartel.