THE EDITOR, Sir:
Please allow me the opportunity to express my disappointment and disgust with Digicel.
It seems ridiculous to me that a company that loves to tell the public of how great its customer service is does not take the time to address its customers' needs.
On Sunday, September 16, 2012 at 7:25 p.m., I had the displeasure of speaking with one of Digicel's 'great' customer-care agent in the postpaid department. The gentleman (I use the term loosely) was very abrupt, extremely arrogant and gave absolutely no care whatsoever. He kept talking down to me, constantly interrupted, and talked over me. This person is really in need of training.
Although this was undesirable, this was not the real motivation for this letter. My biggest disgust was after I gave this ill-mannered agent a piece of my mind and called back to speak to a supervisor, I was told no supervisor was available, but one would call me back within 24 hours.
When I was not contacted, I called back, and once again I was given the same information. Since then I have called several times, rehashing the incident each time and have yet to receive a return phone call.
Upon relating my story to others, the general consensus was that it was a waste of time as Digicel customer-care supervisors do not deal with customers' issues.
It appears that Digicel has begun to believe its own hype and is beginning to feel invincible.
Digicel, please learn from Cable and Wireless' mistakes. Do not just talk the talk, walk the walk!