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'MoBay is going to see jobs, jobs, jobs'

Published:Thursday | December 13, 2012 | 12:00 AM

Ffolkes-Abrahams eyes 5,000 new openings in ICT sector

Mark Titus, Gleaner Writer

Western Bureau:Sharon Ffolkes-Abrahams, the state minister in the Ministry of Industry, Investment and Commerce, is projecting a flood of information and communications technology (ICT) job opportunities for residents in Montego Bay and its environs over the next three years.

"Montego Bay is going to see jobs, jobs, jobs," declared Ffolkes-Abrahams while addressing yesterday's launch of the new LIME Jamaica call centre, which is being operated by TELUS International.

"Without a doubt, the local ICT sector is experiencing a growth phase," she said.

Ffolkes-Abrahams added: "Indeed, with the current expansion rate and projected growth of the sector, it is expected that some 5,000 jobs will be created over the next three years."


The state minister, who is also the member of parliament for West Central St James, the constituency in which the Montego Free Zone is located, said the Factories Corporation of Jamaica plans to transform some 63,000 square feet of space over the next 18 months.

Some 26 business process outsourcing firms are now operating in Jamaica, employing a combined total of 13,000 people. The jobs span a wide range of services in finance and accounting, human resource outsourcing, receivables management, and technical help-desk support.

The Canada-based TELUS International was affirmed as the customer-service operators for LIME Jamaica, as the telecoms giant move to further improve its customer satisfaction offerings.

The initiative will see almost 200 persons being employed and it is expected to deliver immediate service improvements to customers in western Jamaica.

TELUS is expected to serve customers with a mix of 374 multiskilled agents for customer services and faults. TELUS International has replaced ACS in Kingston.