Flow service is not flowing
THE EDITOR, Sir:
When Flow just came to Jamaica and it was trying to get customers, the company would make sure all the customer's requests were dealt with on a timely basis.
Now that Flow is established and overflowing with customers, its service leaves much to be desired.
I called Flow's number on January 27, 2013 and a technician was scheduled to visit my premises on Wednesday, January 30, 2013 between the hours of 8 a.m. and 12 p.m.
On January 30, after 12 p.m., I called and was told no one was scheduled to visit. This was to look at a cable box which is not working. I asked to speak to a supervisor, (Mr Taylor) well after two attempts of holding on for over 20 minutes on each call. I still have not been able to find out if someone will visit and when.
I have had it with Flow! I have been having constant dialogue with Flow over two cable boxes which belong to me and were removed from my premises by its technician when he brought a HD box. The HD boxes are very costly, do not work for long, and Flow does not give any warranty or service on them.
I have spoken to a supervisor at its Sovereign Centre office months ago, who promised to call and have the cable boxes returned. He hasn't called.
On Friday, January 25, 2013, after my calling Flow again, I was told someone would call me within 24 hours to have two cable boxes sent to my premises and also to look at the box which is not working. It would appear that Flow does not want to return the boxes.
This service is so poor that in a short time all the customers will be gone. We saw it happen with Cable & Wireless.
Flow, it can't be so hard for you to return my cable boxes. You are supplying customers with boxes for more than $6,000. At this point, surely, you don't want to appear that you are robbing the hands that feed you.